31-10-2015 3:21
31-10-2015 3:46
31-10-2015 9:27 - edited 31-10-2015 9:29
@Anonymous User
Removing one device shouldn't affect any other devices you've got registered but sounds like something's got mixed up behind the scenes. I would try signing out of your account in the NOW TV app (from the My Account section) and signing back in again to see if that forces the device to be recognised again.
You won't be able to cast using Chromecast at the moment because the Chromecast also needs to be added as a device and as you've found out you can't add a new device until next month!
if that doesn't happen, best thing to do is to have a word with Live Chat, explain what's happened and see if they can delete your devices and then reset your devices for you so you can add all your devices again in one go without waiting for new months. To get there go to the following help page
http://help.nowtv.com/article/Device-limit-reached
and click the Contact Us button at the bottom of it, then choose the Live Chat option.
31-10-2015 9:32
@Anonymous User wrote:
I have yet another issue... My youview box only seems to have the option to view movies! I can't access the tv/entertainment packs I purchased as there is no option (on my youview model that I can see) that allows me to switch between movies & entertainment like I can on IOS devices
@Anonymous User
With regards YouView I'm afraid the entertainment package has never been available on the YouView platform unfortunately. You can however watch ents on all other devices, or if you have a Chromecast you will be able to cast from your iOS device.
More details here
31-10-2015 9:54
Hi Andy & Thank you for your very helpful reply 🙂
I will try the live chat option later today and report back any success for future readers 😉
Once again, Thank you very much 😄
31-10-2015 9:56
@Anonymous User wrote:
Hi Andy & Thank you for your very helpful reply 🙂
I will try the live chat option later today and report back any success for future readers 😉
Once again, Thank you very much 😄
No worries @Anonymous User , live chat are usually pretty understanding in these situations, and if they reset your devices for you you should be able to get everything added again right away and working. Fingers crossed! 🙂
31-10-2015 13:25
Hi Andy, THANK YOU once again 🙂
Just spoke to a lovely lady called Sharlene and she removed all my devices (as an exception/one off) and allowed me to instantly re-add them and everything works perfect now 😄
Wonderful help from you and great service from the chat/support team 🙂
31-10-2015 13:37
@Anonymous User
Great stuff, thanks for feeding back. Enjoy the show! 🙂
22-05-2016 24:55
I have signed up for a free trial of now tv on my ipad and set up an account. I have also bought a box for the tv nothing seems to work it doesn't recognise my password or user name please help.
24-05-2016 11:04
Hi @Anonymous User,
Thanks for your post.
I'll take a look at your account and see if I can spot any issues then send you a quick email with my findings.
Thanks
Simon
NOW TV Team