We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs.
Choose your device to see a list of FAQs:
Apple TV
LG Smart TV
Chromecast
YouView
Roku
Hi new customer here, set everything up with my Nowtv hub box, pretty happy with it all but I signed up to the kids pass for my daughter and we can’t find the channels anywhere? I’ve read up on it and people are referring to the app but there’s no ki...
Hi,I was in all day to receive nowtv stick, I checked tracking number and it says delivered. I then went downstairs and nothing was there in the post !! Please help !!I'm gutted !!
We’re aware of an issue at the moment where your viewing is being returned to the Chromecast main page when the ads come on during live events.
Our Team are working on this and we hope to get this resolved asap.
In the meantime if you are affected, y...
Hi,I have just started a monthly sub to the sports channels and the live streaming is very poor. The picture quality is so bad on occasions that I can barely see whether I am watching cricket or foorball. I have tried re-booting/powering down my Roku...
I have had nothing but problems with the Nowtv app on my LG tv and trying to get any help from their customer services is a joke. They keep asking me the same questions, then ignore me and then send an email saying that they haven't heard from me for...
I have changed my now tv units with old ones however when I enter the I’d and pass word the now tv unit informs me that I’ve already have old box connected and I cannot change to new unit till the next month but this has gone on for two months am I h...
For the past 6-7 weeks, I have been unable to watch any NowTV content on my Samsung UE40JU7000 smart tv. I can access all the menus, programme information etc., but can't watch any content. I had no problems for the first few weeks of my subscription...
Hi, I have recently joined now TV for broadband. I can log in to my now TV online but however many different ways I've tried I'm unable to login to my now TV on my roku device. The username and password is the same but it keeps saying error. I need a...
This may be a silly question, BUT I’ll ask anyway. Do I have to have a Smart TV in order to fully use Now Tv boxset/stick. My tv is quite new BUT NOT a smart tv. Thanks.
