07-06-2013 21:33 - edited 06-01-2014 12:22
after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account
Solved! Go to Solution.
07-06-2013 21:43
Hi dragonheat,
Thank you for your message.
We're sorry to hear that you are having this issue. I have reset your devices so you should be able to play out movies again.
Kind Regards,
Leon
NOW TV Team
29-10-2016 17:13
02-11-2016 12:47
That should be resolved for you @Anonymous User
Just for future reference our live chat team can sort this issue out really quickly for you.
http://help.nowtv.com/contact-us/Managing-Devices
Cheers
Andy
06-12-2016 17:40
I've just updated my laptop, it's been one of the registered devices on my account for a long time, now anytime I try to watch it tells me that my device limit is reached.
I don't want to remove it and add it again because I'll have to wait ages to add it back to the account.
What can I do?
Thanks in advance,
Joel
06-12-2016 18:11
@Anonymous User
Welcome to the forum.
Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.
12-12-2016 19:49
12-12-2016 20:12
@Anonymous User
Welcome to the forum
If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.
Have a word with Live Chat, explain what's happened and see if they can reset your devices for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.
03-02-2017 20:32
03-02-2017 21:07
Hi and welcome to the forum @Anonymous User,
When it comes to device resetting issues, I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things 😉
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
28-04-2017 20:13
28-04-2017 20:50
Hi and welcome to the forum @Anonymous User,
As you may or may not be aware, the NOW TV service permits you to register up-to four playback devices and view their service on up-to two. Ordinarily you can change one registered device per month. You can find out which devices you currently have registered by selecting the: 'My Account' button and accessing 'Manage Devices'.
That being said, for 'forced' device limit resetting you will need contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility (but please be aware they are not obliged to perform this service). Here's what you need to do: -
Cheers