27-10-2014 19:00
This problem with my nowtv box has lasted over a month and totally fed up with it:
None of the following will play:
BBC iplayer: buffer symbol for ages, then error message: Sorry: timeout. There has been a problem playing this programme.
4od - adverts play - buffer symbol for ages - then error message: This content is currently unavailable. Please try again later
Demand 5 - adverts play - programme sponsor's message plays - then buffer symbol for ever, no error msg
Now, before you say: reset the box, check your internet connection, blah blah, the following do play:
Nowtv
itv on demand
BBC sport
BBC news
Troubleshooting: i have already done the following several times:
reset the nowtv box with factory reset, and reinstalled tv channels
rebooted my internet modem/router
removed firewall from my modem
My internet is fibre broadband provided by xln telecom, tested and verified at very high speed
no problem with internet access at all
Any bright ideas?
01-11-2014 4:52
02-11-2014 11:59
try repositioning your nowtv box realative to the wifi router. the nowtv box dont have an external antenna. Unless you have a faulty box I can think of no other reason why the apps dont work as they all work for me in London - but my routerer is only 6 or so feet way from the now tv box so gets a good signal. in My home in the same room I have parts that are almost dead spots for wifi and lose the sognal now and then. For web browsing these may go un noticed but not for systems that need to keep a real time connection.
02-11-2014 15:13 - edited 02-11-2014 15:14
Hi @Anonymous User I believe it's possible to check your wi-fi signal by accessing a hidden wi-fi menu on the NOW TV box, at least then you can rule out any problems with your wi-fi connection to the NOW TV box. Using the remote you need to press:
Home Button x5
FF x1
Play x1
RW x1
Play x1
FF x1
The buttons do need to be pressed in fairly quick succession. The greater the RSSI value the better the signal strength, from what I know a value of -50 would be good and say -75 would be acceptable.
02-11-2014 19:21 - edited 02-11-2014 19:27
Hi all,
Thanks for the advice.
I am glad to report that I now have all my catch-up apps working
I went to the Settings menu and did a software update and this presumably did the trick. I had not done this before as I assumed that when I performed the first initial installation and connection of my box I would have received the latest version of the software.
My Sky Sports day passes are working fine as well, so am a happy customer!
PS: Can anyone confirm......Is the I-Player application on NOW TV the full version, or a stripped down version. I tried using the search facility to find Dad's Army, and the screen message said "no matches found". I tried The Apprentice and the same result.
02-11-2014 19:32
@Anonymous User the iPlayer is a full version, but an old one and at the moment isn't getting the 30 day catchup you'll find on other devices. The BBC say they are working on it.
03-11-2014 17:14
Thanks artsea,
But I was searching for Dad's Army that was transmitted only on Saturday, so the search option should have found it shouldn't it?
04-11-2014 12:02
The actualy search i've found is a bit hit and miss.
Perhaps you'd find them if you looked via the schedule option?
08-11-2014 20:43
Hi vatman
Really interesting that you had exactly the same problem, and pleased to hear yours is now solved. Mine remains unsolved. I've tried everything including your system/software update, but no joy. Mine shows software version: 5.5 Build: 4.30. Do you mind checking and letting me know what your says? Thanks.
23-12-2014 21:41
This is exactly the same problem as I am having. For something I bought primarily for catch up services which it appears it cannot provide it is very disappointing. When i went on live chat to NOW TV they stated the box aappears fine but it would be problem of the networks who supply the apps. Does this mean there could be bugs in the apps which need to be fixed? Any suggestions greatly appreciated.
23-12-2014 22:40
Hi @Anonymous User
Thanks for your post & welcome to the forum. Unfortunately, at the end of the day, it is the app developer's responsiblity to sort out bugs with the apps. However, there are a few things you can try to rule out any issues with the NOW TV box. The first thing I would suggest is to check under the box Setting menu for updates, they don't always happen automatically. After that it's worth just rebooting the box by switching it off at the mains, waiting 30s or so & then powering it back up again.
I'm not sure how long you've had your box, but it could also be worth doing a hard reset by putting a paperclip in the button at the back of the box until the NOW TV display appears after the blue screen on your TV. Unfortuntely, after this you will need to enter all your details again, but it could be worth giving it a go just to rule out any issues with the box. Hope this has been of help.