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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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New broadband

Hi,I wanted to get broadband as I’m moving into my new place soon. But when I’m trying confirm and pay it tells me something’s wrong. I already have Now account and my bank detail are correct.Thank you.

Finally found a way to Live Chat!!

https://help.nowtv.com/get-in-touch/now-membership/now-membership-options-pricesFurther down the page there's a small arrow, tap on it & there's a link to open live chat Hope it works for you!   

Payment details

I’ve added my payment details and it has taken £1 from my bank account confirming that, but every time I log in to my now tv account it says I don’t have a card added onto my account. Any solutions? thanks. 

Billing

Hello, I cancelled my membership back in July.. I didn’t have the money to keep paying for it so I cancelled it soon as you guys tried to take the money out my account in July.. you guys still took the money from my account and I thought okay no big ...

Payment

Hiya so it says my bill has been paid but the money hasn’t been taken out of my bank account what do I do 

Online payment

I’m trying to make a payment as Nowtv have restricted my broadband access today which I really need for work. I have tried 9 times with a few different cards, and it just keeps returning the message ‘a payment could not be taken’what is going on??

Cancellation

Hi I cancelled my boost membership a while a go and its not on my account so why am I still being billed for it.

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