17-03-2016 20:24 - edited 17-03-2016 20:26
I would like to cancel my now tv subscription but can't seem to do it
Solved! Go to Solution.
17-03-2016 21:41
@Anonymous User
Go to My Account/My passes where one can cancel.
Best done from PC or Laptop
13-11-2016 9:35
I had 2 passes, one for £9.99 pr month which I have just cancelled through my account, but another one for £6.99 for month which I think was set up on the back of a free trial via a McDonalds voucher, so please can you tell me how to cancel this also, as it isn't listed under My Passes?
Thanks
13-11-2016 10:40
Hi @Anonymous User,
The £6.99 trial sounds like it was for the 'Entertainment' service (the £9.99 trial was for the Cinema service).
In order the cancel the 'Entertainment' service you will need to perform the same cancellation procedure as you did for the 'Cinema' service. But first you will eed to select 'Entertainment' in your account 😉
I hope that makes sense?!
17-11-2016 13:00
Hi @Anonymous User,
If you're not seeing the Entertainment Pass under "my passes" when you log in it's possible you set this up under a different account.
Have a look at the emails you go from McDonalds and check all your email accounts for confirmation emails for the Entertainment pass - this should give you the correct account.
Thanks
Simon
NOW TV Team
16-02-2017 8:44
can somebody help with a account that i cancelled months ago but still taking money! WHY?
16-02-2017 9:20
Hi and welcome to the forum @Anonymous User,
After officially cancelling your subscription or subscriptions (by accessing the 'My Passes' area of your 'My Account'), you will have been sent a confirmation email or emails.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
03-03-2017 13:40
Hi
I cancelled my monthly subscrition 2 months ago, checking my bank statement you are still taking my payments,
I used the process as described on this website.
Can someone please explain why the payments are still going out?
regards
03-03-2017 16:59
Hi @Anonymous User
As this relates to an account query you would be best speaking with the live chat team so that they can confirm your details and then help you out with the issue. Live chat is available in the link on the post above.
CHeers
Eddie
07-05-2017 11:52
why are you guys making it so hard to quit?
your online tv is ###### and making it hard to quit and get rid of you makes you even worse
you're like crack cocaine
07-05-2017 12:25 - edited 07-05-2017 12:26
@Anonymous User wrote:why are you guys making it so hard to quit?
Hi and welcome to the forum @Anonymous User,
Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
And just-so 'all' NOW TV customers know. Currently...
17-06-2017 22:45
Me too. I want to cancel entairtainment from PC but whe I log into my account the button that shows is BUY!!!!