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OldStef
Observer

Re: Cancellation

I want to cancel Now, following the instruction to click on Now Membership and to click cancel next to the option I want to cancel. But I can't see Now TV option. Please help. 

 

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gavs82008
Legend 5
Legend 5

Re: Cancellation

@OldStef 

Have a nosy at this link, it should point you in the right direction.

https://help.nowtv.com/article/how-do-i-cancel-now


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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OldStef
Observer

Re: Cancellation

Thank you for your prompt reply. I've used that ling many times but couldn't reach cancelation option. All I got after clicking that link were offers to subscribe with different services or to apply for voucher

 

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gavs82008
Legend 5
Legend 5

Re: Cancellation

@OldStef 

You need to keep clicking “cancel” as NOW will ask, do you want to keep? 
Then provide discount 

Then another page asking are you really sure! 

If you tried all this, head onto live chat and speak with NOW staff to sort it out for you. 
https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
OldStef
Observer

Re: Cancellation

The thing is that I can't see or reach to any kind of cancel button.
Anyway, thanks for your help, I really appreciate it. I'll try to talk to
them