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Anonymous User
Not applicable

‎26-01-2016 20:07

Payment taken

A did a 14 day trial on the entertainment pass. A payment has come out of my bank but when I go on purchase history nothing is there. How do I stop anymore payments being taken
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2 REPLIES 2
Anonymous User
Not applicable

‎26-01-2016 20:16

Hi @Anonymous User

 

Thanks for your post and welcome to the forum.  Did you cancel your 14 day trial within the trial period?  If not payments are taken automotically when it ends.  If you haven't I suggest doing that straight away.  If you did then contact Live Chat and they will look into this for you. 

 

Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight).

 

Hope this helpsSmiley Happy

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Anonymous User
Not applicable

‎28-01-2016 11:13

Hi @Anonymous User

 

Thanks for getting in touch, sorry to hear you have an unknown charge. I will need to look into your account and send you an e-mail. Keep an eye out on your account.

 

Cheers

Ranj

NOW TV Team

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