I have received this email twice now. I am certainly not satisfied, and my complaint is still very much an open case.
Contact us within 28 days if you have any more questions.
Hi Claire
We're just confirming that your recent complaint < 139……> has now been closed. We hope you're satisfied with the outcome.
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Just pick a topic on our Get in Touch page and select Chat Online, then copy the reference number above into the chat window so we can help you more quickly.
Staff don't reply on here. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for