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Anonymous User
Not applicable

Can’t get Sky Sports just says on screen sorry, there was an error in the player.

Can’t get sky sports on it, I can get the menu and all the different channels and then when you select which one the screen stays blue then goes black and the following message Sorry, there was an error in the player. Been like this now for a couple of weeks, I’ve tried signing out disconnected from internet and then connecting back but not made the slightest difference 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What playback device are you using ?

 

Would it be an LG Web OS Smart TV with the native inbuilt NowTV App by any chance ?

View solution in original post

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What playback device are you using ?

 

Would it be an LG Web OS Smart TV with the native inbuilt NowTV App by any chance ?

Anonymous User
Not applicable

Yes it is

Anonymous User
Not applicable

Yes that’s correct 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have a read of my post on this linked thread below.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-TV-app-on-my-LG-TV-stopped-working/td-p/515998/page/5 

 

Plus this if you want to have a go of factory resetting your LG Web OS TV.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/LG-TV-how-to-get-Now-to-work-again/m-p/537826#M11276