I have been a Now member for over a year, yet I am currently using my neighbours Internet as it never connected. This is such a poor service. I will be cancelling and using a different provider when I move
What do you mean it never connected?
Have you been using your neighbours wifi for a year?
Why have you never got in touch with support?
Speaking of support, staff won't reply to you on here.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
Nothing wrong with the service, plenty wrong with your post, and your lack of action.
If you have been with Now for over a year, and it's never "connected" then this is entirely your own fault.
Seriously, over a year? And you have not done a thing to moan about it until now ?
The stupidity of this defies any explanation, if you have been paying £24/month you have effectively thrown away about £288
As the saying goes, "a fool and his money are easily parted"