Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎02-05-2016 17:36

Password incorrect, but it's correct

keeps saying password incorrect, so change it, then it says new password is incorrect. help please.. begining to regret having this if i cant even log in!

0
3 REPLIES 3
4268
Legend 5
Legend 5

‎02-05-2016 17:39

What device are you using. Make sure you are using Sky ID and password. If now box, click show password makes it easier to double check have not clicked anything twice.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

‎02-05-2016 17:47

In response to 4268's comment

iphone 6s plus

im using the only username and password i was given

im not stupid, i know it's correct because it works on my macbook on Chrome, just not my iPhone which is what I need it to work from so that I can use ChromeCast

Regards

0
Anonymous User
Not applicable

‎03-05-2016 14:12

In response to Anonymous User's comment

Hi @Anonymous User

 

Sorry to hear that your having some issues with your password.

 

As @4268 has mentioned please make sure that you are using your username and when entering your password please make sure that this is entered exactly as set up as it is case sensitiave.

 

Also make sure that your iPhone is not modified in any way including the Internet connection as some customer modify the location to point outwith the UK.

 

If you have tried this please reset your password again by using this link.

 

Thanks

Andy

0