07-04-2024 13:16
Long story short my ISP is having issues with IP geolocation and my home static IP is stuck in New York not that much fun when you just want to use NOW TV
so I’m trying to contact someone at NOW to help set this as an allow
any pointers on how to talk to someone?
07-04-2024 15:33
Sorry should have been more clear.
I’m on cityfibre network, using Yayzi as my ISP, I have a static IP no VPN on, I just use NOWTV with sports package.
https://talk.yayzi.co.uk/t/149-18-87-address-is-geolocated-in-us/773
here is a thread on what is happening, not only to myself. As this this seems to be geolocation database issue, I would like to try and talk to someone at NowTV and explain. What has gone wrong and see if I can get my IP whitelisted so I can use the service.
09-04-2024 16:40
In a world first, I think the ‘cheap ISP’ being talked about here isn’t Now 😛
07-04-2024 15:23 - edited 07-04-2024 15:24
Google is dripping with IP address location tools. Where do a few of these think you are?
Now aren’t going to allow this, if it is a genuine New York location. Best to get your ISP to give you an IP in a UK location.
Actually best to do that anyway, even if Now have it wrong. Let them know by all means, but it might not be a quick fix 😢
07-04-2024 15:39
thinks I’m in Blackpool United States
country_code: "US",
countryname: "United States"
city: " Blackpool"
latitude: "39.66502"
longitude: "-74.738208"
its a geolocation database error, so either wait it out or ask for my IP to whielisted, I have already had to this for Disney+ so just trying to do this for NOWTV
07-04-2024 15:55
So yayzi have bought a ‘poisoned’ range of IP addresses, haven’t got any UK IP addresses to dish out, and you/they want to make this Now’s problem? And not just Now, but probably a plethora of other location-sensitive service providers as well.
I don’t even know which department at Now, or possibly even Sky, could do this for you.
But start by talking to Live Chat, as it’s streaming, not broadband, being affected here:-
The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage.
Lots of luck; you’ll need it. And do please let us know how you get on!
07-04-2024 16:55
@RoyB sums it right up perfectly. Cheap ISP you get what you pay for! So I expect things like this to crop up. Connection wise it’s been pretty solid for me just things like this can be annoying.
I went though the help, confirmed all the details, send over videos, photos and screenshots they have all the information guess it down to the network team to see if they can manually allow my IP. If not just waiting to get the location services to update correctly.