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Resolved! 3 months sports mobile pass, not working

Hi, On the weekend, I bought a Sky sports day pass. It was part of an offer which included a 3-month pass for sports on mobile. I have received an email about it. But this pass is not showing  up in 'My Account'. I've just downloaded the mobile app a...

Payment

I have tried several times to set my account up but it will not accept my card details. They are all entered correctly and there’s nothing to stop/decline the details. I have noticed others have had problems......what can I do? There is no one to con...

Resolved! Offer 3 months Sky Sports mobile pass

Hi,I've had email confirmation that my free 3 months Sky Sports Mobile Pass is available, but it is not showing on my account. I've checked both online and the Android app. I also received a email prior to confirm Mobile Pass cancellation, but I'd st...

Sound Issues

Hi, really unsure what to do. We had to upgrade to a new stick a few weeks ago because of discontinuing the white box. The sound started cutting out randomly, and resetting the box worked at first. But now the sound won't work on certain channels and...

Resolved! Broadband phone issue

Hi Im new to NOW BroadbandI received a scam phone call today informing me I was using illegal broadband internet and my service was about to be disconnected? Im concerned if this is an actual scam or will NOW broadband cancel my service? Much appreci...

Resolved! Movie pass being taken twice in the same month

Payment was taken for movie pass on 11th September. Received an email tonight saying that payment failed today and pass was now expired because they couldn’t take payment today? why am I being charged twice in one month?surely next payment shouldn’t ...

Broadband

Hi, Is anyone else experiencing an outage in broadband? All of the lights on the modem are on, except the internet one- it’s orange instead of green. 

Formula 1 pass

Has anybody come across a formula 1 only pass? I don't see justifiable paying for a sports pass when not going to watch anything else. If there is an F1 pass I think they could do well with it if they advertised it, especially with the change of you ...

Resolved! Remote

The yellow  buttons on my  remote are not working 

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