05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
04-07-2015 23:39
I cannot log in to my NOWTV box. Hard reset plus changed password twice but get the following error message:
Sorry an unknown error has occurred. Please reenter your username and password.
I am able to log in on my PC
04-07-2015 23:59
sorry my bad
it was an ip address issue. now solved.
07-10-2015 13:14
I have had the app on my phone for ages and it has been flawless. today it wont work. I've gone around the houses! set a new password, but still says my log in details are incorrect. getting very fed up.
07-10-2015 14:39
@Anonymous User uninstalling the app and installing again can help.
08-10-2016 13:14
i forgot my password for now tv but it wont send me email to reset my password
12-10-2016 16:15
Hi @Anonymous User
Thanks for getting in touch with us.
I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂
I look forward to hearing from you.
Thanks
Rob
NOW TV Team
09-10-2015 16:52
Hi @Anonymous User,
I've replied to your previous post and sent you an email.
Hope that helps.
Thanks,
Rich
The NOW TV Team
06-03-2016 18:12
I can no longer login on any of my two (one white and one black) boxes.
User name and or password not recognized.
I can log in and watch via a windows laptop although it cannot find any of my passes or any of my details.
Getting rather hacked off now!
07-03-2016 20:46 - edited 07-03-2016 20:47
Hi @Anonymous User
Thanks for your post.
It does sound that you may be trying to log in to an incomplete account. Can you double check you're using the correct one? Are you currently in the UK?
Just in case reset your password and try again.
If you're still stuck, let us know 🙂
Birgit
NOW TV Team
08-09-2015 18:49
I CAN SIGN IN ON LINE OK .BUT WHEN TRYING TO SIGN IN ON A NEW TV SET UP IT WILL NOT RECONISE MY USER NAME OR PASSWORD. I HAVE RESET THE BOX AND RESET MY PASSWORD. IM A NEW USER AND THIS IS THE FIRST TIME ITS BE SET UP ,IS THERE A DELAY ON NEW USERS