Pass in box is wrong

[Anonymous User]

I have just bought a new box and says I get a 3 month free pass, I've entered the code gone to my emails and it says its a 14 day free trial not the 3 month that say it was included in the box ? say it will take £6.99 out after the 14 days  ? Can anyone tell me why I'm not getting what I purchased ?

[schnapps]

@Anonymous User

Could be that the voucher code didn't go through, maybe try again.

Also, i am assuming your didn't setup a new username to apply the 3 month voucher code, go to My Account > My Passes to check.

Have a read of the guide article linked below, if you are still struggling then your best bet is to contact live chat.

Open the linked page below and click on the "contact us" button highlighted in green.

http://help.nowtv.com/article/Code-not-valid

[Anonymous User]

Hey @Anonymous User

@schnapps has already given some really good points there, if you still have access to the code could you give it another go?

If you don't or if there is further problems, just jump back on here and let us know so I can get this sorted out for you 🙂

Thanks,

Ryan
NOW TV Team

[Anonymous User]

I have just bought a new box with a three month pass but only realised when I entered the code that it is a one month entertainment pass. What do I do?

I paid for a box, which is advertised as coming with 3 months but has only a 1 month pass inside?

Regards

[Andy]

@Anonymous User

Welcome to the forum.

If you haven't already chck your My Account > My Passes page on the website

http://account.nowtv.com/passes

That at should show you the start and end date of your entertainment pass (you might need to click the expand arrow). If that is showing your 3 months correctly then everything is fine.

If it is only showing one month you might have bought a one month pass by mistake rather than applying your voucher - you can check your My Account > My Bills page to see if you've been charged

 http://account.nowtv.com/bills

[Anonymous User]

I have the same problem, just set up my box with and tried to apply the four month movie pass code but it says the code isn't valid. Any help is greatly appreciated.

Cheers,

Matt

[Anonymous User]

Hi @Anonymous User

Welcome to the forum.  No worries, the passes are often badly printed.  See this link  http://help.nowtv.com/article/Code-not-valid

If it's still not working have a word with Live Chat.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac. 

Hope this helps

[Anonymous User]

The voucher has been printed well, and I've entered it as it appears. Even changed it from upper case to lower case to no avail

Thanks

Matt

[Anonymous User]

@Anonymous User

Have a word with Live Chat, they should be able to sort this for you.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

[Anonymous User]

Hi

i have just recieved my new Now TV box from Amazon which was supposed to contain a 3 month free Entertainment pass, I instead got a Kids Pass!

Is there any way to get the entertainment pass sent through instead?

I have proof on request

thanks