Vsf:error.player.android.unknown

[Scott2]

I just want a now staff member to help me ffs.

i try and watch tv and i get that stupid error message.

This shouldn’t be this difficult to speak to somebody.

3 days after buying my firestick and paying for my now tv entertainment pass and I still can’t watch nothing because I can’t bloody speak to anybody to bloody help me 🤦🏽‍♂️

[gavs82008]

@Scott2 

And you wont get staff speaking with you. See this link for the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Is your fire stick fully updated?

Have you tried unplugging the router and fire stick for a few minutes.

To speak with staff you need live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/problems-watching-now