No internet connection

[Klisman22]

No Internet connection

[RoyB]

@Klisman22 

If you are trying to connect to the internet over a Now box, which is a streaming device not a router, that would explain this.

But I doubt this, and think you are actually talking about a Now Hub 2,

But we will need a bit more context before we can help.

[gavs82008 · Accepted solution]

@Klisman22 

Not a chance staff reply on here if it’s broadband related. Only guidance from other forum users.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

[Klisman22]

@gavs82008 I I've tried to talk to them in different ways and I can't figure it out

[gavs82008]

@Klisman22 

In what ways have you tried to contact them?

[Klisman22]

@gavs82008 via telephone 5 - 6 different number's 

[chilli2]

You said "no internet" but have failed to say what for, or from what.

 You have posted this in the Now-Boxes and stick sub forum that relates to the Now branded hardware that plugs into a TV .

 Now TV boxes and sticks require an active  Internet connection to work, you should have made sure that you had this before subscribing, you cna of course create a hotspot on your phone

[Klisman22]

@chilli2 in the router I don't have Internet