05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
19-05-2017 22:10
19-05-2017 22:43 - edited 19-05-2017 22:44
@Anonymous Usersimplify your password. Log in with user name not email. Reset box using pin hole.
14-11-2016 13:01
I have 2 white NOW TV boxes..... none of them will let me log into my account. It keeps telling me that the password/username is wrong, but it cant be, because i can log into my PC fine with the same passwords. If i press 're-try' maybe 500 times over an hour period, it eventually lets me in!
I have been on Live Chat with NOWTV 4 times in the last 10 days who keep telling me that i will receive an email from your technical team!...I'm still waiting..... and i'm still paying you!
I have tried re-setting the password....doesnt work!....
Ive tried a complete re-set on the boxes using the small pin hole re-set button - doesnt work!
This may be a coincidence, but this only started happening since they did an update. There is now a 3 page advert advertising the different passes you can buy before you log in....this was never there previous to my log in issues! And.....previously i never had to log in every time i used the device, it previously just remembered my details and kept me logged in.
Please can someone contact me as promised????
14-11-2016 14:23
21-11-2016 10:50
Hi @Anonymous User
Thanks for getting in touch with us.
I believe you've since been in touch with us via live chat.
If you need any further help please don't hesitate to get back in touch 🙂
Thanks
Rob
NOW TV Team
14-11-2016 14:26
15-11-2016 20:54
14-11-2016 23:45
There are multiple posts on this forum from many users experiencing the problem of access to Now tv through the white now tv box. why is nobody responding. when you go on the online chat you just get fobbed off with someone will contact you in the next 48 hours which they don't . I have been told this on 3 separate occasions . The customer service is a joke. Admit you have a problem Now tv and give us a problem status update. This is beyond a joke I haven't been able to user the service for over 8 days now.
15-11-2016 7:18
01-01-2017 15:23