05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
06-06-2016 15:23
06-06-2016 15:43
Hi @Anonymous User
I have sent you an email via the system.
Please follow this and it should help.
Thanks
Andy
07-06-2016 11:29
Now to box has logged me out for no reason - cannot log back in. Seems from Twitter lots of people having same issue. Can someone resolve this ASAP I am paying for the service and not able to use it!
07-06-2016 11:30
Also no options available to contact you other than this forum which doesn't seem right
07-06-2016 13:19
07-06-2016 13:20
07-06-2016 13:23
12-07-2016 20:13
when I try to access my account to change my payment card I keep being asked to reset my password. Even when I do this as soon as I try to access my account it again asks me to reset my password and so on.Can you help
12-07-2016 20:52 - edited 12-07-2016 20:53
Hi and welcome to the forum @Anonymous User,
People having multiple NOW TV accounts appears the source of most customers problems such as this. Ideally you should be using the same log-in name (not to be confused with your forum name) and password across all your NOW TV devices including this forum.
That being said, given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your issue to them...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
13-07-2016 13:13
Hi @Anonymous User
Can I make sure that your entering your username when you sign into your account and not your email address ?
Thanks
Andy