24-07-2016 23:49
25-07-2016 7:51
Hi @Anonymous User
Error 13 usually indicates a problem with your wi network, not the box. All I can suggest is turning both your router & box off at the mains for 30s or so& back on again.
27-07-2016 16:58
Hi @Anonymous User
Sorry to hear your having problems.
As @Anonymous User mentioned that error code relates to network problems.
How is your NOW TV Box connected to your internet connection ?
If wired connection can you try an alternative Ethernet cable just to test it, also make sure that you don't have too many devices connected to the network as that may also create this issue.
Let us know how you get on.
Andy
02-08-2016 12:11
02-08-2016 13:43
@Anonymous User
Just reading your comment about your parents box, I'm assuming you live with your parents? Is your box in your bedroom, and the wifi connection isn't great there? Are you able to successfully connect to wifi if you try or does that give also give error 014? What ISP are you with?
The usual fix for this is to disable network pings. I notice you say you've tried this, but if you've then tried a full reset of your box that will have cleared the setting.
Try the steps in the following help article (it's for error 014 which is the wifi equivalent of your 013) to disable network pings again (that is, clicking on Disable network pings so it now says Enable network pings instead)
http://help.nowtv.com/article/Error-014-NOW-TV-box
04-08-2016 12:38
Do let us know if there's any updates to this @Anonymous User
And don't forget that you can watch on many other devices too so you won't be missing out on anything!
Click here for a list.
Thanks,
Ryan
NOW TV Team