Still being billed 3 months after we cancelled subscription

[Anonymous User]

Dear All, a familiar post to all..we cancelled the subscription package £9.99 in May, and low and behold another £9.99 was taken from my account, we cancelled through the box and my Sky Account,with a slightly unclear auto response that the package was cancelled, we emigrated in May to Malaysia so impossiple even to make use of the NOW TV box, we had 2 one was cancelled the other not ? Ive tried all avenues the last being to contcat my bank and the FCA and request that an 'unauthorised payment was taken from my account' I show no packages on my Now TV account so I cant cancel a package I dont have but cotinuoulsy get charges for..

How does the Live Chat work ? Its always a poor duty of care that the smallest and most contencious part in a customer portal or website is "contact us" 

Why can it be a pop up box "Hi Can I help"...

ps Ideally a contcat number or email for customer services anyone?

[4268]

@Anonymous User please contact Now chat via this link

Contact Us...

they are open 8 - midnight

[Anonymous User]

Hi @Anonymous User

A member of the team has sent you an email, if you could have a read of this and send us a reply.

Thanks

Andy

[Anonymous User]

Andy, I did receive a response, that the matter was being attended to. The
response informed me that I am still being billed, even though I have
filmed myself in real time the screen as I cancel the pass.

So I am still puzzled, where would you like the evidence sent and
acknowledgment that I should be reimbursed surely for service I was charged
for after I followed the cancellation process as stipulated by NOW TV terms
and conditions.

I have a link to live chat.. its clear to all that I wish to cancel the
pass, as your online cancelation seems not to have worked on 3 occasions (
June/July & August ) and email to cancel are not effective forum post to
cancel and now live chat.

Which one works?? as to date I have been billed £29.97 for a service I
cancelled 90 days ago, before the query, "did I followed to cancelation
process therefore customer error" I previously cancelled my other NOW pass
and SKY+..all in May and all successfully.

In addition I live in Malaysia and have done since May.

[SeeMoreDigital]

Hi @Anonymous User,

As Andy-S has requested, you need to respond to the email you've been sent. There's nothing to be gained by discussing your issue on the open forum.

Cheers

[Anonymous User]

Hi @Anonymous User

If you could read the email that was sent to you and then reply back to it.

Thanks

Andy