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Anonymous User
Not applicable

‎26-10-2016 22:54

Device Limit?

Hey I was trying to add a device with now tv account but for some reason I could not as I reached my device limit however my devices only show 3 and 4th slot is empty and saying I can add it a new one on November 1st but the problem is I don't remember using that 4th slot someone please help?

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3 REPLIES 3
Andy
Legend 5
Legend 5

‎26-10-2016 22:57

@Anonymous User

 

Welcome to the forum.

 

Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.

You can either wait until next Tuesday when you will get a new swap or if you need it before then you could try having a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.

To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.

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Anonymous User
Not applicable

‎26-10-2016 23:09

In response to Andy's comment
@Andy wrote:

@Anonymous User

 

Welcome to the forum.

 

Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.

You can either wait until next Tuesday when you will get a new swap or if you need it before then you could try having a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.

To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.

@Andy Thanks for the welcome i've recently just joined Now TV that's why I'm just wondering thank you for helping I'm sure 5 days isn't gonna kill me 😛

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Andy
Legend 5
Legend 5

‎26-10-2016 23:19

In response to Anonymous User's comment

@Anonymous User

 

See how you get on, but if it inconveniences you then live chat should be able to sort something out for you - they're pretty understanding and know that when you first join you tend to try out different devices before you decide which to stick with.

 

Hope you enjoy! 🙂

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