06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
05-10-2014 15:16
im having a simaler problem, just payed for a day pass and its telling me i have reached my device limit. i have watched stuff on this mac a couple of times in the last month and not on any other devices. so how i could go over my device limit is crazy!!
05-10-2014 16:47
Hi @Anonymous User ,
Thanks for getting in touch.
We have sent you an email regarding this.
Please also read the article on Device Management for more information on managing your devices.
Many Thanks,
Karl
NOW TV Team
05-10-2014 19:24
Hi
I have 4 devices registsred and cant delet any. No idea which is which. Just want my bt vision box so that I can add my sons new nowtv box. Please help
Thanks
05-10-2014 19:32
Hi @Anonymous User
This should be resolved for you. Please try to add your desired devices.
For future reference please read the article on Device Management for more information on managing your devices.
If you have any further issues please do not hesitate to contact us.
Regards
Ranj
NOW TV Team
05-10-2014 19:43
05-10-2014 19:50
Hi @simonUK
I will send you an e-mail in regards to this.
Regards
Ranj
NOW TV Team
06-10-2014 21:15
Hello,
I have the same problem after re signing back up for both Entertainment and movies.
It says I can remove as many devices as I like and I can still add 2 this month. I choose remove and it says it's done but the PC/Mac showing 21st june is still there. I want to register this new PC
Can you help?
Thanks
07-10-2014 1:07
I can see someone has removed 2 devices from my account. so whoever that was thanks
22-03-2015 16:39
Absolutely useless. Sky can get a satelite into space but cannot count devices. I only have one device registered having deleted all others for sake of ease. I have just paid for a day pass and it allowed me to watch one game. On returning to watch the second I was informed i had too many devices.
as instructed I went to "my account" to manage devices and it clearly showed that I had no devices. Why would it let me watch one game and not the next yet on the same device.
Such a rip off. Paid for day pass and only got the one game. But huge organisations like Sky do not care one jot. We are but "units", they will budget on the leaky bucket theory - they will lose some but win more.
I do not have the time or energy to chase them for a refund as it will cost me far more in time to try and get £6.99 back while they will fight it like Nelson on the Nile.
22-03-2015 19:00
Hi @Anonymous User
Thanks for getting in touch.
Very sorry to hear that 😞
I will send you an email shortly.
Regards,
Birgit
NOW TV Team