06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
07-12-2013 12:04
Thanks for posting.
It sounds like you've reached your maximum device changes for the month.
Please see this article for more information on managing your devices.
Thanks
Simon
NOW TV Team
07-12-2013 12:12
Hi,
Im in the same situation and although I removed one device to add my newyly purchased nowtv box instead of it.I still cant access with my nowtv box. Also to top it off Ive got my skysports 24 hour active and cant watch it on my TV!!!!
Ridiculous and very disapointed in the the fact you cant activate a device and remove one in real time like you do with sky go!
07-12-2013 14:02
Hi Tyddynednyfed.
Thanks for posting.
Thanks for posting.
It sounds like you've reached your maximum device changes for the month.
Please see this article for more information on managing your devices.
I've sent you a private message regarding your account information.
Thanks
Simon
NOW TV Team
15-01-2014 10:09
Very disappointed as one of the devices I registared was a faulty nowtv box. Now I can't use the new one.
15-01-2014 11:41
Hi andycott,
As one of your registered devices is a faulty NOW TV Box which we have replaced, we'll be happy to look into this for you.
I've sent you a private message in regards to this as it contains account information.
Kind Regards,
Sal
NOW TV Team
26-12-2013 12:44
Hi There,
I bought a Nowtv box for my mother, it's registered to my NowTv account and showed up on the system in my registered devices as soon as I received it. We tried to use it yesterday but the system is telling me there are too many devices registered and that I have used my 1 allowed change this month. I am leaving today and would like this working if possible before I leave as it is a 3hr journey back and unlicke her computer I can't use 'Logmein' to remotely fix any problems she has.
Is it possible to do something to sort her out before I leave at 2pm, so that I at least have some time to show her how to work the box before leaving?
Thanks
Mogs
26-12-2013 12:54
@Anonymous User - your devices have been reset for you.
Happy viewing
Char
NOW TV Team
26-12-2013 13:10
26-12-2013 13:15
@Anonymous User - this has been reset for you
Hope you had a Merry Christmas and happy viewing your movies tonight!
Char
NOW TV Team