27-11-2012 12:40
I have forgotten the parental pin I set up when I registered - can you tell me how to reset ?
Solved! Go to Solution.
05-08-2019 10:19
Hi there,
to avoid confusion we've updated the answer to this question:
@Anonymous User wrote:
I have forgotten the parental pin I set up when I registered - can you tell me how to reset ?
To reset your PIN:
1. Go to the "My Account" menu from the top of the page (you might be asked to sign in)
2. Choose "Settings & PINs"
3. Click the 3rd button in the list "Reset your PIN"
4. Enter your password
3. Choose a NEW Pin and enter the digits
5. Click "Save PIN"
6. You're all set!
Note: Please remember this page is archived and you will not be able to reply to this post, to start a new post or if you have any questions about PINs post here
09-12-2013 16:04
Hi Stanley536,
I'm afraid we can't tell you what it is but we can get this reset for you.
Please sign into the site and use the contact us page to send us a secure message or use Live Chat to speak to specialist.
Thanks
Simon
NOW TV Team
23-07-2013 21:28
Have suddenly been asked to supply a parental pin too watch any film, i havent set this up to ask me for a pin so why is it now asking for a pin, i do not remember even setting a pin up in the first place??????
24-07-2013 18:58
Hi Jaygee79,
Thanks for contacting us.
Setting your Parental Pin is part of the signup process and is required to be able to watch NOW TV. So we can reset this for you I have sent you a private message.
Regards,
Aaron
NOW TV Team
08-11-2014 10:41
08-11-2014 12:42
Hi @Anonymous User ,
Thanks for getting in touch, I'm sorry for any inconvenience this has caused.
Can you please let us know what happens when you try to set your payment PINS?
Do you get a certain message? And what device are you using to set your PINS?
We look forward to hearing from you.
Many Thanks,
Karl
NOW TV Team
17-01-2016 24:58
My parental pin does not work. Have turned off parental pin on my account but still get asked for pin?
17-01-2016 5:57
18-01-2016 12:08
Hi @Anonymous User
Thanks for your post.
Sorry to hear that. Can you tell me what happens when you go to your account and turn the Parental Pin off? Any errors?
Birgit
NOW TV Team
18-01-2016 17:43
It just says in correct pin (10111)
18-01-2016 17:45
I can turn pin on and off and change it on my online account but nothing works when requested on the TV.