Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Phantom Calls on Monthly Bill

Hi All, I noticed my bill was higher than what it should have been this month. When i checked it i noticed two calls made which did not originate from my house, how do i know? Because i do not posess a landline telephone. I have two mobiles, a works ...

Resolved! I joined now on PAYGO deal

When I joined my deal was PAYGO on payment day if I had no funds available now would leave me alone till next month after only trying for payment twice. Now they try every 2 days till they get paid sometimes taking my food or gas money Why the chang...

Missing payments

Why do they take the tv payment off my registered card but fail to take the broadband one ? it’s the same account !!

Account Password Change

I've attempted several times to change my account password but keep getting the error message: "Unable to reset password, please try again later."Has anyone else encountered this?

Cancelling membership

Hi there, a new tenant is moving into the flat I've been in and some how can't start her own broadband - is this because I havent cancelled my membership yet? I can't seem to do this online either. Any help? Thank you

Broadband limited

Hi, my broadband is limited but I can't afford to make payment until payday but need Internet as work from home

Resolved! Unknown charges

What are pro rata charges my payment for January is about £8 more expensive than normal and no idea why just says pro rata charges

Remove a Device

Hello, on my account there a couple of devices I don’t recognise. Very confusing as I’ve not gave out my details to anybody. I’ve changed my password but these devices still have access to my account so clearly changing a password when logged in doe...

Now have taken for all memberships when I only wanted a one day pass

I paid for a one day pass to watch one sports event and all of a sudden they are taking for every conceivable membership. This is why I hate these type of things as its impossible to get your money back and you waste so much time. Stick with our BBC

Payment can't be taken

I keep getting 'sorry, we can't take your payment right now, try again in a few minutes'. They've taken the money for passes from the same card on the account TODAY but won't let me pay my outstanding balance with it. I've tried 3 payment cards, 2 d...

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