@Anonymous User Hello 🙂
Try uninstalling and reinstalling the app.
Also, see if EETV needs an update.
http://help.nowtv.com/article/Performing-an-update-EE-TV
@Anonymous User If that doesn't help, there is a green contact us button at the bottom of the link. Select "live chat" to speak to a team member for more help. 🙂
(Best on a PC/Mac.)