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Anonymous User
Not applicable

‎22-08-2016 16:57

Unauthorised payments taken

Hi,

 

I have had many unauthorised payments of £9.99 taken from my account for the past several months, I need clarification on why these payments have been taken, as I did not subscribe to any Now TV services. 

 

Thank you.

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎22-08-2016 17:05

@Anonymous User

 

Did you take advantage of the 14 day free movie trial and didn't cancel before the trial expired or perhaps you used a voucher code on your account and didn't realize that you need to cancel your movie voucher otherwise the pass automatically renews each month ?

 

Have a read of this guide linked below explaining reasons why you may have been charged.

 

http://help.nowtv.com/article/Cancelled-but-still-being-charged

 

If you are still struggling to understand how you have been charged, then your best option is to contact live chat on the link page below.

 

http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged

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SeeMoreDigital
Legend 5
Legend 5

‎22-08-2016 17:33

@Anonymous User wrote:

I have had many unauthorised payments of £9.99 taken from my account for the past several months, I need clarification on why these payments have been taken, as I did not subscribe to any Now TV services. 

Hi @Anonymous User,

 

Out of interest... Have you taken out a 'NOW TV Combo' deal?

 

 

Cheers

0