22-07-2016 12:07
Woke up this morning and logged in into my account to check if I could install the kit and I was good to go. Probably because the equipment is the same, the sky router carried on working even if I was switched over but I just installed the NowTV branded now just in case. Phone was transferred without a glitch ( I'm paranoid and though I would lose the phone number or some kind of horror stories like that lol ).
I guess the first bill will be viewable by tomorrow and first payment later on this evening ?
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22-07-2016 15:45
@Anonymous User
Yeah, you may notice fluctuations for the first 10 days and then it should settle at the best stable speed for your line.
Not sure regarding upgrading fibre, if you are on the no-contract then you can change/cancel mid-month but not sure what options they will give you for the 12-month contract option. I'm guessing they would be happy for you to upgrade but downgrading back again may be a different matter.
I'd suggest seeing how you get on for the first month then if you feel you would benefit from faster fibre ring them up on the number on your My Account> My Passes page
http://account.nowtv.com/passes
and they can talk you through your options.
23-07-2016 11:13
23-07-2016 23:24
The Sky to NOW TV switchover surely must be the easiest switchover to do as you're basically still using Sky Broadband badged as NOW TV.
Was the OP out of contract or did Sky allow you to move without paying off the rest of the contract?
24-07-2016 13:02
24-07-2016 20:57
How long did the switchover take to complete? And did you have any time where you were without broadband, between the end of the Sky service and the start of the NOW TV service?
i'm considering making the same move so I'm interested in how the experience was for you. Sounds like it was positive overall.
24-07-2016 21:21
@Anonymous User If you do decide to switch, make sure you don't cancel the broadband service with Sky, instead let NOW TV handle the switch on your behalf - they will negotiate with Sky on the handover to make sure you are not left without broadband for any period. However if you also have Sky TV you will need to contact Sky to cancel that.
25-07-2016 24:54
25-07-2016 17:08
No bill issued yet, switchover date was last Friday if I don't see a bill by tomorrow I think I need to ring them !?!
26-07-2016 14:02
26-07-2016 14:04
Leave it. As you still have Sky TV, your bill will be adjusted at the next usual monthly billing date.
26-07-2016 14:39