07-05-2016 13:54 - edited 07-05-2016 13:55
I brought this box set from Tesco, set it all up, entered the 3 months free trial that came with it, all was great but just found out that i've been charged £9.99 for the entertainment package when this should still be free? please can someone help me with this matter??
07-05-2016 13:57
@Anonymous User wrote:
I brought this box set from Tesco, set it all up, entered the 3 months free trial that came with it, all was great but just found out that i've been charged £9.99 for the entertainment package when this should still be free? please can someone help me with this matter??
Hi @Anonymous User
did you apply the voucher code that should have been on a card inside the box to your account? You don't get three months free automatically. You have to apply the voucher.
07-05-2016 14:01
Hi @Anonymous User £9.99 is the monthly charge for movies not entertainment. When you set up the entertainment pass did you also do a free trial for movies? If you go to https://account.nowtv.com/passes you can check if you have both entertainment and movies. If you do have movies click cancel to cancel the pass. Any further help contact chat: .
If you need to reach chat click the following link and then click the contact button at the bottom and finally select chat (8am to midnight) None of the above...