Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV. I'm very sorry for the inconvenience this has caused.
We'll get this chased up for you and we'll try our very best to get back to you as soon as possible.
Thanks,
Karl
NOW TV Team
Hello,
Since feb 2014 we have used one device until we registered a new now tv box in Sept 2015. We have checked out bank account and noticed that you have taken 2 payments per month since feb 2014. We signed up for movies and entertainement at £6.99 as this was advertised at the time. Can someone please contact us to discuss please? Thank you
@Karl-F wrote:Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV. I'm very sorry for the inconvenience this has caused.
We'll get this chased up for you and we'll try our very best to get back to you as soon as possible.
Thanks,
Karl
NOW TV Team
@Anonymous User it's never been advertised as £6.99 for movies and entertainment. It's £6.99 for entertainment and £9.99 for movies. This would be why you've been charged "twice".