22-04-2016 1:15
Solved! Go to Solution.
01-06-2016 2:11
22-04-2016 11:35
@Anonymous User
Welcome to the forum.
Try deleting the NOW TV app, then follow the steps here to clear the cache, then install the app again. Some people have mentioned they needed to repeat it a couple of times to get things working.
24-04-2016 13:18
25-04-2016 16:25
Hi @Anonymous User
Sorry to hear your having some trouble with your Xbox ONE.
Can you let me know who your ISP is ?
Do you have any antivirus or firewalls in place that may be blocking NOW TV ?
Is your location setting on the Xbox set to UK, try changing them to USA and then back to UK again.
Thanks
Andy
25-04-2016 19:10
28-04-2016 15:52
Hi @Anonymous User,
Sorry to hear that this issue is still ongoing.
Can you please just confirm that you are not using a VPN?
Do you experience this issue on any other device?
Thanks,
Karl
28-04-2016 16:13
29-04-2016 17:15
Hi @Anonymous User
On your Virgin Internet do you have there Virus Safe and Child Safe features enabled ?
If you do would it be possible to switch these off temporary and then see if that allows you to watch NOW TV.
Thanks
Andy
29-05-2016 6:03
31-05-2016 15:51
Hi @Anonymous User
I have reset them for you.
Cheers
Andy