14-04-2024 11:49
There is constant buffering on my smart and standard TVs, making it impossible to view, my tablet and laptop work fine with no buffering. Evening speed averages 34Mbps and only one device is used at any time. Any idea how to solve this?
14-04-2024 12:12
How are you getting Now on a standard TV?
(I'm guessing a plug-in device of course, but what?)
14-04-2024 13:05
@RoyB It's a Roku stick on the standard TV and an Amazon Fire stick on the smart TV. During the day it works fine, it's just the evening it's rubbish.
14-04-2024 14:52
Fleur Telecom. The package is up to 38 Mb.
At first, it was NowTV we had a problem with, now it's NowTV, Netflix and Prime. It's worse at the weekend even though the internet speed is above 30Mbps.
14-04-2024 22:04 - edited 14-04-2024 22:07
On various devices with a browser, use fast.com to see what speeds you are really getting over WiFi, and if you can, also measure the speeds you can get over a wired Ethernet connection, and check if you get the same buffering problems over Ethernet.
But as it’s not just Now affected, your best bet is to discuss these results with Fleur Telecom.
A nominally decent speed dragged down by constant buffering could be outside interference, from electrical equipment or neighbour’s WiFi, or a poor WiFi signal from your router, or contention, of which ‘worse at weekends’ is indicative.
Youe ISP should be able to walk you through all of this, to narrow things down and hopefully resolve them.
15-04-2024 13:04
@RoyB Thanks Roy. I will have a look into it.
01-05-2024 23:46
@FrazzleDazzleit may be worth looking at an app for android such s wifi analyzer and if your router is on a channel with lots of other devices /routers then you may have issues .
If you have a nowHub2 then split the bands call the 5g signal something else ( ie add 5g to the end) and connect the streaming devices to a 5G signal , for best results on a Roku make sure that the routers 5G signal is set to one of the nine 5 GHz channels that are supported by Roku devices, these are 36, 40, 44, 48, 149, 153, 157, 161, and 165 use the wifi anylzer app on an android device to pick a channel with as few other networks on as possible