23-05-2016 11:59
Solved! Go to Solution.
23-05-2016 12:33 - edited 23-05-2016 12:36
Hi @Anonymous User
Thanks for your post and welcome to the forum. To cancel go to My Passes under the My Account heading at the top right of the forum page. Then under the Purchased Passes section there is a grey cancellation button. Keep clicking yes to cancel. It's best to access this using a PC/Mac.
Hope this helps
23-05-2016 12:33 - edited 23-05-2016 12:36
Hi @Anonymous User
Thanks for your post and welcome to the forum. To cancel go to My Passes under the My Account heading at the top right of the forum page. Then under the Purchased Passes section there is a grey cancellation button. Keep clicking yes to cancel. It's best to access this using a PC/Mac.
Hope this helps
23-05-2016 19:41
Hello it keeps sending me to the payment page regardles of what i try.
23-05-2016 19:51 - edited 23-05-2016 19:55
karren wrote:
Hello it keeps sending me to the payment page regardles of what i try.
Hi @Anonymous User
Do you mean now TV is asking you to enter payment details?
If this is the case then that means you are signed in to an account which doesn't have payment details or valid payment details attached to it. It sounds like you're signed in to the wrong account. A Now TV account is linked to a sky ID and it is possible to have multiple sky IDs, particularly if you've had other services from sky in the past such as broadband or sky TV. The sky ID is your now TV username username
Once you sign into the correct account. You will be able to manage your account and cancel passes as you would normally.
Live chat should be able to assist you in finding the correct account. To get to live chat click here. Then scroll down to the bottom of the page. Click contact us and then click live chat. (The use of a desktop PC, laptop or Mac is recommended to use live chat)
Hope that helps
01-06-2016 3:55
01-06-2016 3:58
01-06-2016 4:53
@Anonymous User
First of all, multi/spam posting isn't going to get you help any faster. There's no need for it.
If you were charged for passes then you must of set them up. Did you sign up for the 14 day trial? If so it is clearly stated and you have agreed that if you did not cancel prior to the trial ending then payments would be taken from your account after the trial ends.
This forum is a community forum, most people here are just customers looking for help or offering help to those looking for it. While there are some staff from NowTV here, they are not hugely active and you may be better contacting them via Live Chat where you can explain your case and possibly (no guarnentees) get a refund.
Use the link below if you want to use live chat. It's recommend that you use a PC for this as live chat is not supported on some mobile/tablet browsers and may not work.
31-10-2016 12:38
Hi
Has anyone else had problem canciling the free movie pass recently I finally managed to complete the online process however I been trying to do this for several days what been happening I got through to final "I still want to cancel" then a pop up tells the page can not be reached try again. Is this a common issue or is it a ploy to keep you waiting so you go over your charge re-charge date as has happened to me.
Paul 1956
31-10-2016 12:43
@Anonymous User Click on the red link just above your post to speak to live chat about this. 🙂
31-10-2016 13:11
Thank you for offer however I am now awaiting a email responce from Sky about the differculties I had with there cancilation process.
PT