02-09-2022 12:34
Today I've been getting the screen where the word now floats around the screen. This is happening whilst viewing programmes rather than when it appears during non use. I can still hear the audio. Does anyone have any ideas as to a fix? I just updated the software by the way.
02-09-2022 14:48
@Anonymous User
With the Stick powered on, press the reset button on the side of it for five seconds, to soft reset it. Let the Stick reload. See if this fixes it.
If not, again with the Stick powered on, press the reset button on the side of it for over fifteen seconds to hard reset it. Set the Stick up again from scratch. See if this fixes it.
02-09-2022 14:52
@Anonymous User
All I could suggest is to unplug the router for a few minutes, along with the stick.
Worst case set it back to factory settings.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
Otherwise report the fault with staff via live chat, make sure you click "chat online" within the green box and not "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or email support; customer services @ now tv . com (ensure no spaces)
02-09-2022 20:55
Thanks, have done all those things and spoken to three customer chat people and still no solution. In fact they both disconnected from my conversation after 20 mins. It only seems to be happening with sky atlantic, which seems really odd.
02-09-2022 21:48
I've now resolved this problem myself, if anyone else has this problem in the future go to settings and disable your screen saver