15-08-2013 14:04
Solved! Go to Solution.
15-08-2013 15:03
Hi there muzza209,
We're sorry you're experiencing this! How frustrating!
Are the batteries died or not made it?
Have you turned everything off and tried again?
If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.
Thanks.
Char
NOW TV Team
26-03-2016 14:54
Hi guys,
Got me a new black box a week ago, watched about an hour of TV on it and it was fine - unplugged it afterwards. Just went to re-use and my remote is completely unresponsive, I get nothing whatsoever
Any ideas or is it just faulty, if so what's the drill. I bought it online from ShopTo so do I have to send the whole thing back? I've already activated the 3 month Entertainment voucher that came with it...
Thanks.
26-03-2016 20:44 - edited 26-03-2016 20:44
@Anonymous User wrote:Any ideas or is it just faulty, if so what's the drill. I bought it online from ShopTo so do I have to send the whole thing back? I've already activated the 3 month Entertainment voucher that came with it...
Sufficed to say, if your box is actually faulty your purchase contract is with the vendor (ShopTo), so you'll have to send it back to them for a replacement device. And they will have to cover the postage
26-03-2016 20:50
26-03-2016 20:58
@Anonymous User wrote:
Could it have been anything to do with the micro SD I had connected to it at the time?
Hmmm...
If you're fiddling about with the box. Anything could happen. It's a good job they're so cheap to buy
09-05-2016 10:08
09-05-2016 11:46 - edited 09-05-2016 11:48
@Anonymous User Hello 🙂
Also, see Andy's response or if you have an iPhone/Android you can download the roku remote app.
09-05-2016 11:50
09-05-2016 11:56
@Anonymous User Have you tried uninstalling and reinstalling the app to see if that helps?
You can also see if you need to update the app here
Also, see this post:
http://community.nowtv.com/t5/NOW-TV-Box-white/Spotify-app-unusable/m-p/340225#M30532
09-05-2016 12:21 - edited 09-05-2016 12:23
@Anonymous User Also, don't follow the reboot advice on that post just yet as there is an issue at the moment.
28-09-2016 11:05
My remote has stopped working.
I have only had my now box for 5 weeks.
I have tried replacing the battery 3 times and it will work intermitally but give up after a matter of seconds which is extremely frustrating!
I have had contact with 3 different people at live chat (last night) and wasted 2 hours explaining my problem over and over.
I have been told that the following things which are not correct: