01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
19-09-2016 14:42
19-09-2016 15:28 - edited 19-09-2016 15:29
@Anonymous User
Did you just reboot the nowtv box or carried out a factory hard reset, according to this guide linked below if the disable network pings fail then the guide recommends a factory hard reset on the box.
http://help.nowtv.com/article/Error-014-NOW-TV-box
Also who is your ISP and model of your Router ?
The guide also mentions if you have Virgin SuperHub Router to change the channel settings to Auto.
20-09-2016 11:42
Hi @Anonymous User
Sorry to hear that your having issues.
Please can you provide us with the information as requested by @schnapps so we can try and help you.
Thanks
Andy
22-09-2016 16:06
I have tried the trouble shooting and turning box and router off and back on and it still won't work it's annoying me now because I have activated my free pass code and the stupid thing still won't work so now my free pass is wasted. I still keep getting error code 014
22-09-2016 16:37
@Anonymous User
Have you tried the information contained on this help guide article linked below ?
http://help.nowtv.com/article/Error-014-NOW-TV-box
Also who is your ISP and what is your Router model ?
20-03-2017 8:20
20-03-2017 9:01
Hi @Anonymous User,
Which model of Roku branded device do you have?
20-03-2017 18:02
20-03-2017 18:26
@Anonymous User wrote:
Hi 🙂
It's a white now tv box. Not sure if it's a certain model. Will this be on the box?
Hi @Anonymous User
If it's a white NowTV box you have, then I think the model number is 2400sk. You can doublecheck if you go to the about page which is in system settings on the box
Settings > system > about
Don't be surprised if this topic gets moved to the NowTV white box board.
Have you tried the steps at the help article below?
https://help.nowtv.com/article/Error-014-NOW-TV-box
I hope this helps
15-11-2017 12:22
Hi - can someone help me??? I am trying to set my Father up with NOWTV to be able to watch Sky Sports in his care home. Unfortunately the care home WIFI has a log on page which you need to go through and press continue, which is where I believe we are getting the error 014 message from. I have done all the press home 5 times etc, and it keeps coming up with three green ticks to say it has internet wireless, then it stops and comes up with the error 014.40. All my father wants to do is watch sky sports, and I cannot help him. Please can someone tell me how I can get him to be able to watch telly. He hasn't got very good eyesight so am trying to get it working on a big screen not a laptop. I have seen from scrolling up and down that some students have had the same problem when trying to use the uni internet. If I set up a phone hotspot in his room to run it off of, would it then be running off my fathers mobile data? I do not want him to have a huge bill, when the WIFI is free in the home? Your help would be greatly appreciated,