21-11-2013 24:18
Hi i've seen the post here
Last modified 20 Nov 2013
that says the HDMI Lead is the problem ?
this is the lead that was provided with the NowTV Box so do we have to buy another lead ?
i have re-set the box still the same problem, internet speed is ok 20mb +
buying new leads wont solve the problem imo as i have other HDMI Shielded leads and HDMI Leads on my Sky box i have tried them all with the NowTV Box they all have the same problem ? when connected to the NowTV Box Purple screen no picture the Sound is ok.
Is there any ideas how to resolve it ?. numerous leads dont work
is it a Box Firmware problem ?
Thanks
13-03-2014 12:38 - edited 13-03-2014 13:13
Hi Welshwitch,
Thanks for posting.
Just wanted to add my personal experience of this issue, sadly it's not something that's exclusive to the NOW TV Box I've had this happen on a number of devices and have had to unplug the HDMI and restart them which is of course a bit of a pain! I also found the results differed depending what other devices I had connected to that TV.
Currently we do have a help article regarding this issue but please let us know if you believe there's anything we could add to this or to make it more accessible.
Thanks
Simon
NOW TV Team
13-03-2014 22:37
17-03-2014 21:14
17-03-2014 21:23
The reason is to prevent you from connecting to a device that allows you to record the content from the box.
Plus it'll probably be in the licencing agrement with the content providers.
17-03-2014 21:44
17-03-2014 22:04 - edited 17-03-2014 22:05
I've never bothered to try with my Now TV box over composite (or any other method) and I fully understand what you're saying.
Although it's designed to prevent, there may be ways round this, or indeed no way at all, but here's not the place to discuss this.
(big section written and then deleted, just in case)
29-03-2014 12:59
02-04-2014 10:24
What I cannot get my head around is why all of a sudden would this happen
I have a 2 port Panasonic HDMI tv in one port is a Sky box in the other is a Sony HDMI switch in port 1 in an XBox in port 2 is a PS3 and in prt 3 is NOWTV, all has worked ok for months then last night I tried to play something thorugh the NOWTV box and I got the purple screen with sound. Why would it work then not?
02-04-2014 10:44
02-04-2014 11:18
I have mate thanks. I have tried new cable, it's own port, I think tonight is disconnect everything turn everything off at the mains and then reconnect one at a time using HDMI 1.4 cables