18-03-2015 19:11 - edited 18-03-2015 19:14
I have looked but was unable to see any other posts with the same problem. I have had my box for about 17 months, however two nights ago, I turned my AV receiver over to my NOWTV Channel, only to find the NOWTV Logo With the pulsating Play button animation, this did not respond when I pressed the corresponding button on the remote. I then tried resetting the box including a hard reset and each time I then ran through the following:-
Constant white light for about 12 seconds with no response from the play button.
flashing white light for around 17 seconds, no response and then it responds and the "Lets get started" screen appears.
Press OK and go through the set up wireless network process (SKY, SR101 Modem), press "Connect" and get three green arrows.
Next comes the "Update available" which also seems to work and obtains 100%
Then back to the the NOWTV Logo With the pulsating Play animation, which still does not respond.
Solved! Go to Solution.
20-03-2015 14:50
Yep, working fine now for me, had to reload all my apps. Nice to see that you finally rolled back the software. I hope I can now go back from an Occasional Poster to a Never Poster.
19-03-2015 8:43
My belkin router was on auto so I changed to 5. Now tv box found the router, logged in and started the software update, rebooted and is stuck on now tv logo.
19-03-2015 9:08
@Anonymous User (and others) now the router is on a different channel can you try a factory reset of the box. You'll need to put a pin in the back of it for about 10 seconds.
You might find that it takes a while to restart (5+ minutes), but hopefully it will be working again afterwards.
19-03-2015 9:22
Thanks artesea. Have done the factory reset and now I'm back to the pulsating logo. I've been on this screen for more than 5 minutes - is that what I should have expected? Prior to this factory reset had been having the same problem as everyone else. Does anyone from NowTV actually read these posts?
19-03-2015 9:27
@Anonymous User the staff are reading these and have posted an official announcement here.
My NOW TV box is unplugged and behind the back of the TV so I can't test but others have informed me that eventually it should get past the pulsating logo.
19-03-2015 9:38
Thanks artesea. Much appreciated.
19-03-2015 9:03
19-03-2015 12:44
Hi @Anonymous User
Thanks for your post.
We're very sorry for this, please check out our Community post here to get further info and updates when the issue is fixed.
Regards,
Birgit
NOW TV Team
19-03-2015 12:51
Hi @Anonymous User
Thanks for your post.
Can you please tell me if you reset your Box after you changed the Wireless channel?
Regards,
Birgit
NOW TV Team