16-02-2016 11:55
"We cant seen to get started at the moment. Please check your connection and try again. Still stuck? Visit nowtv.com/help."
On my Xbox One i get the above message when trying to use the App, however everything works perfectly on my laptop so my internet is not an issue. I have tried every other solution on this forum such as:
Nothing has worked and the XBOX doesnt, let me log in to Now Tv.
this is the first time I have tried to use it and I have only had my account for a few hours.
21-05-2016 23:03
I get this error every 3 - 5 minutes when watching anything on Now TV through my Xbox ONE.
I notice that loads of other people are having the same issue but there doesn't seem to be a fix.
I've also noticed that the movie crashes and shows the error even if the film is paused, which indicates that it's a problem with the app and not anything to do with my router or internet.
Been happening for days now, so I would hope someone from Now TV can get back to me asap!
29-05-2016 17:12
Hi @Anonymous User
Sorry for any delay in our response.
Can you please go back through your Internet connection setup selecting the easy option by following the steps below:
Can you also please ensure your time and date setting are set to UK GMT settings.
This should get your back up running, if you expeirng any further issues please do let us know.
Thanks,
Aman
NOW TV Team
21-05-2016 23:51
Basically I've gone through every one of the dozens of "Something's Not Right" posts on this forum and tried everything that's been suggested, but none of the options have worked.
21-05-2016 23:54
None of this is made any easier by the fact that your Live Chat is returning a 404 error and the Help Centre is returning a 401 error.
No response on the Twitter help account either. Any help would be appreciated!
22-05-2016 19:30
Hello, i have also got this problem and its getting beyond a joke now, i am now considering in cancelling my dd as i cant watch a thing without getting ' Somethings not right' come up after the first few minutes of watching a movie. Nowtv you need to sort this asap or its back to netflix!!
23-05-2016 9:33
Any help from someone at Now TV would be appreciated.
25-05-2016 21:30
Problem is stil ongoing. Can't watch anything on the service I'm paying for and no help at all from Now TV. Very disappointing. Will be cancelling in the morning.
12-05-2016 20:05
16-05-2016 12:53
Hi @Anonymous User
Are you running Sky Broadband Shield on your connection ?
If so that may be creating the problem, can you disable this and then try again.
Thanks
Andy
22-03-2016 12:30