15-05-2015 18:29
I have now been on Live Chat 3 times, emailed twice and still no result. I have been told I have an IRELAND card, because I have a bank of ireland UK VISA DEBIT. I live in Northern Ireland - PART OF THE UK. My card literally has UK visa debit written on it.
Everytime I talk to someone new they tell me the same thing, which is ridicuous as I live in the UK and have a UK card.
Each time I enter in my card details it comes up with the message "We are unable to validate your card details. Please check and try again."
Can anyone help?
15-03-2016 19:04
16-03-2016 11:20
Hi @Anonymous User
Thanks for posting, sorry to hear this. Can you make sure you're doing this via a laptop/PC and make sure all the details are correct. I will send you an e-mail also keep an eye out on your account.
Cheers
Ranj
NOW TV Team
12-09-2016 13:15
I have entered my visa debit details but it says that they are invalid...What should I do?
12-09-2016 20:51
@Anonymous User
There's a few things that can cause payment problems. Have a look at the following help page
http://help.nowtv.com/article/Sign-up-1014
If that doesn't help pop onto live chat who can have a look at the problem in more detail for you. To get to live chat, go to the following help page and click the Start Live Chat button.
29-06-2016 11:50
my card details will not register i dont no what else to do and as far as i know ive done everything right
29-06-2016 13:25
29-06-2016 14:39 - edited 29-06-2016 14:41
Hi @Anonymous User & @Anonymous User
Perhaps the following 'Help Centre' article may be of use to you: I started signing up, but didn't finish
However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements, I suggest you contact a NOW TV representative via the forums 'live chat' facility and explain your requirements to them...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
29-06-2016 16:18 - last edited on 29-06-2016 16:19 by Anonymous User
hi @Anonymous User @Anonymous User
Thanks for posting.
Can you confirm what message you get when you try to register the card? Please also be aware if you use a pre-paid card this may not work. Also worth noting you need at least 10p on the card to validate it.
Thanks
Simon
NOW TV Team
02-07-2016 16:22
02-07-2016 16:49 - edited 02-07-2016 16:49
Hi @Anonymous User
I'd suggest having a word with Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps