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Payments

I moved into a new build 21st December and have no broadband, BT issue! So can’t use the services but have been charged until 20th jan can I get a refund until my broadband is resolved? 

Device Limit

I can’t watch my now tv service that I have paid for as it says I have reached device limit even though there seems to be no devices registered on the account. Is there any way I can fix this as I have paid for the last months fee and haven’t been ab...

Resolved! You have taken payment too early

I’m on a 3 month pass until January 29th and now you have taken 7.99 out of my bank. When the all I was paying was 3.99 for the 3 months. I would like this refunded on my card This is my last money 

Billing

Hi there can someone please care to explain why I pay for a month and dont even get a month before I'm charged again I paid for my entertainment on the 11-12-18 @ my movies and sports on the 21-12-18 and now I'm suddenly being told my next payment is...

Being charged incorrectly

Hi so I have a now tv stick. Just had a look at my account. I pay for Kids, Cinema and Entertainment passes. On my account in November 2018 I have been charged for another Kids pass and I can’t understand why if it’s a month pass.... then this month ...

Sky sports day pass cancellation help

Hi, I was just messing about with my now tv settings and seeing how easy it would be to buy a sports day pass. Seems it's very easy! I didn't know I needed to set up a purchase pin (now done) in order to make purchases directly on the device. Is it p...