08-11-2014 15:30
Hi,
I have an entertainment pass that will expire on 7th February. WHen I try to cance it it takes me throught the normal process but fails at the last hurdle, when I click the 'Confirm Cancellataion' button I get the error message 'Sorry, there was an error. Please try again'.
Trying again I get the same error time and again. I am totally unable to cancel. Another thing, the same pass shows twice on my account page, I cannot cancel either instance of it. Can you help?
Thanks,
Jay
08-11-2014 15:41
08-11-2014 15:45
Yes its a free three month pass. So I take it that is why its erroring, I should try again in January?
08-11-2014 15:50
08-11-2014 15:53
OK, thanks for your help. I am using a laptop, bith Chrome and IE would not work, I'll check again in January.
Cheers again. 🙂
09-11-2014 13:11 - edited 09-11-2014 13:12
Hi @Anonymous User
If it's of any use i've found the My Account page sometimes takes a while (nearly a day in my case) to update even when using a PC or laptop.
When I renewed my movie pass, all registered devices disappeared and didn't return for just under 18 hrs.
11-01-2015 18:29
Tried again. Still cannot unsubscribe. Can someone help please?
12-01-2015 11:25
Hi @Anonymous User
Thanks for posting. Sorry to hear you've had such difficulties trying to cancel your subscription. I have sent you an e-mail clearing this up. Please check your account. If you have any further queries please reply to my e-mail.
Thanks
Ranj
NOW TV Team
30-01-2015 11:05
Hi,
I also have this proble. the web page won't let me cancel. Please can you sort for me as well.
Thanks
30-01-2015 12:54
Hi @Anonymous User
Thanks for getting in touch with us.
Sorry to hear that.
Can you please tell me what exactly happens if you're trying to cancel? If it redirects you to the main page it means that you're signed in to an incomplete account. Please make sure you're signed in to your correct account and visit My Account section to cancel your subscription.
Kind regards,
Birgit
NOW TV Team