09-10-2015 14:41
Solved! Go to Solution.
31-10-2016 22:26 - edited 31-10-2016 22:26
@Anonymous User
Welcome to the forum.
The usual cause of this is misreading the code on the voucher. Try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ), 0 (zero) and O (capital o) etc
and you are still stuck after all that, go to
http://help.nowtv.com/contact-us/Code-not-valid
and choose the option to Start Live Chat who can check the code for you.
11-01-2016 4:22
@Anonymous User £6.99 monthly cost for the entertainment pass, £9.99 monthly cost for the movie pass. Your voucher will be for one of these so apply against the correct one.
29-01-2016 21:29
My code is not working too. Purchased in September from Game (free with PS4 console) with 6 months' validity.
30-01-2016 14:27
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've been facing issues with your pass.
I've sent you a direct e-mail about this, please keep an eye out in your Inbox/Spam/Junk folders
Thanks
Rob
NOW TV Team
06-02-2016 22:35
08-02-2016 16:55
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you've been facing issues with your pass.
I've also sent you a direct e-mail about this, please keep an eye out in your Inbox/Spam/Junk folders
Thanks
Rob
NOW TV Team
05-05-2016 12:06
Hi
I also bought a voucher code from Game and when i put in the code it wont work .
Please help!
08-05-2016 19:28
HI @Anonymous User,
Sorry to hear this.
Have you tried some of the tips here. They usually help.
If not, please let us know and we'll send you an email so you give us the code to check.
Thanks,
Rich
The NOW TV Team
08-05-2016 21:30
08-05-2016 21:33
Hi @Anonymous User. Click back on @Anonymous User 's link and scroll to the bottom and click on 'contact us'.
On the next page, click on 'live chat' where the team can offer more help. 🙂
23-05-2016 21:16