05-03-2015 12:55
Hi, this is my first posting. I initially had NowTV on a free 30 day trial which began beginning December. I renewed myself for a 3 month pass in January which had £20.99 taken from my account which was authorised. However I noticed today that there is a charge of £6.99 taken from my account and when looking on purchase history it shows I have purchased a Sky Sports one day pass. This is totally unacceptable and duly unauthorised. I would expect my next payment for the movies to be in early Apr. How do I get my payment back. I have tried to get on the 'live chat' but to no avail, and you cannot access the email either. Please help
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05-03-2015 13:48
Hi @Anonymous User
Thanks for your post.
Sorry to hear that this happened. @Anonymous User is right, we are unable to purchase anything on behalf of customers and I also recommend to add the Payment PIN.
I will be sending you an email shortly.
Cheers,
Birgit
NOW TV Team
05-03-2015 13:00
@Anonymous User NowTV wouldn't just buy a Sports pass on your card. Do you have a NowTV box? Only I've found my 1 year old press the correct buttons on the remote to bring up the screen asking me to confirm.
I'd suggest adding the Payment Pin via My Account to protect yourself from future unwanted purchases.
As for Live Chat, I've just checked and it's there right now. If you start at this page http://help.nowtv.com/article/Sky-Sports-Day-Week-Pass and then click the Contact Us button you should get to a page with Live Chat and Email.
17-03-2015 15:13
Hello
You have recently sent me an email stating that I have taken the sky movies package for 1 month and that a payment of £9.99 has been taken and will continue to be taken monthly. I have not taken this package and do not understand how you have taken the payment without authorisation. Please refund me and cancel the package for the future. I have also found it annoyingly difficult to get in touch with your team.
Helen
17-03-2015 19:41
Hi @Anonymous User
Thanks for posting, I'm sorry to hear this. As this is an account related query I will send you an e-mail very shortly.
Please keep an eye out on your account.
Cheers
Ranj
NOW TV Team
21-03-2015 16:04
i have also recieved an email stating you have taken 6.99 for entertainment package?!?! what on earth is all that about?!?!?! and surprise i cant get to live chat!! i want a refund asap else i am taking this higher, this is the 3rd time you have tried ripping me off to say im fuming at the least!!
17-05-2015 16:29
hi same thing happened to us been withnow tv for a while but recently duplicating payments take n money from our account unauthorised tried to contact sent several emails no joy not even had the decency to reply to our emails no phone number so we have cancelled our passes and instructed the bank not to let any further transactions leave our bank terrible customer service no help when you need it will not recommend to anyone else overall disgusted with the whole thing
22-06-2015 15:05
i am aware that i am on a package for the entertainment package that is 7.99 for 4 months but so far you have taken three lots of 7.99 payments and there is another due in july... i am confused. it was supposed to be 7.99 for 4 months only.
22-06-2015 15:09
i wrote the wrong package - it isnt the entertainment package , it is the movies package
22-06-2015 21:29
Hi @Anonymous User,
Thanks for posting
I can confirm that the offer your referring to, which is an offer that's made automatically when you go to cancel is for £7.99 per month for four months not four months for £7.99.
Thanks
Simon
NOW TV Team
28-02-2016 21:57
Hi, I had 2 months free movie access that expired on the 25/2/16. I logged into my account to try to cancel the subscription and looked at my passes and there was no cancellation option. I can now see that a payment has been taken out of my bank for £9.99.
i have taken a screen shot of what I can see in my account to prove that there was no option to cancel. Can you provide me with an email to do this. What I would like is a refund and details on how to cancel the subscription. Thanks