20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
23-01-2018 22:06
I have tried very hard to stop any future payments coming from my account, there is no button to stop the first payment as I am on a trial with your site and I do not like it. I want to delete my account and I want this to be stopped so since I can't find a way to properly cancel future payments I am stating here catagocally that if any payment is taken from my bank I will sue your company for theft I have the right to remove your rights of access to withdraw money.
24-01-2018 7:42
@Anonymous User you can cancel by clicking the cancel button under your passes and ensuring you confirm through the various are you sures. You'll get an email. If that fails go on to chat and they can help you cancel.
06-02-2018 12:36
cannot delete accout, cannot delete card details, can only unsubscribe from passes, what a joke. I get this guys problem and I have not even been trained in customer service, don't you NOW TV understand what he's asking. Pretty sure it's illegal not to remove a customer's card details from your system if he has asked you you know, you are a big company sort it out.
23-11-2018 7:05
This company is a complete and utter joke. Iv been trying to delete me account completely for the last two hours as it has charged me randomly again even though I haven’t got any passes active and haven’t for two months. I want a manager to contact me ASAP because I have had enough of this company!
28-12-2018 15:29
Somehow, somwhere along the line I seem to have collected 3 accounts none of which ackonwledge I have an active pass.
I am still charged monthly.
12-08-2019 11:09
i just hope if you get rid of your box you smash it ,becauseif its used it then is logged to its former users account and the details used
21-11-2019 17:34
For what purpose would NowTV need to hang onto anyone's payment card details once they have cancelled their subscription? What is your data retention policy and when would payment details be deleted?
21-11-2019 17:48
@Anonymous User
NowTV want to reserve free trials for new customers only.
21-11-2019 18:05 - edited 21-11-2019 18:08
@Anonymous User
Hi OBY
First, to get this out of the way, I'm not Now TV, just a customer like most people that visit this forum.
OK, if you feel that Now TV is unfairly holding onto your data then you have following law to fall back on:
General Data Protection Regulation (GDPR)
This law, which was enacted last year, has seven key principles
Lawfulness, fairness and transparency
Purpose limitation
Data minimisation
Accuracy
Storage limitation
Integrity and confidentiality (security)
Accountability
Therefore, if you feel that Now TV's retention policies or treatment of your data conflict with the GDPR rules and regulations then you can contact the Information Commissioner's Office (ICO) and swear out a complaint.
However, you can get more helpful info here:
UK Bob
21-11-2019 19:37