20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
13-02-2015 16:03
Hi @Anonymous User
Thanks for getting in touch with us.
I will be emailing you shortly.
Kind regards,
Birgit
NOW TV Team
03-03-2015 14:27
I can't find any of the 'contact us' options on the website... I would like to fully close my account too, can you please get in touch.
03-03-2015 17:39
Hi @Anonymous User
Thanks for getting in touch with us.
No problem at all, I will send you an email shortly.
In regards on how to contact us, please visit our Help site, choose the most topic, sub topic and most relevant article. Once you have gone through the article and it seems that you need further help, scroll down to the bottom of the page and you should see Contact Us. This will take you to Live Chat, email and Community.
Kind regards,
Birgit
NOW TV team
25-03-2015 19:30
26-03-2015 19:03
Hi @Anonymous User
I will contact you via email shortly.
Regards,
Birgit
NOW TV Team
12-04-2015 19:55
Please remove my account, please don't worry about any current subscriptions, can you do immediately please
thanks
13-04-2015 19:51
Hi @Anonymous User
Thanks for your post.
I have sent you an email regarding this as it's an account related query.
Thanks,
Rich
The NOW TV Team
22-04-2015 20:50
23-04-2015 11:05
Hi @Anonymous User,
Thanks for posting.
We'll need to take a look at your account, then we'll email you. Keep an eye on your inbox.
Thanks
Simon
NOW TV Team
26-04-2015 13:35
Hello
So you didnt close my account completely and fully as I requested. I dont require any access to your site.
As previous users have quoted on this forum I have the right under the data protection act to have my details removed from your system.
I am concerned that you have not handled my personal information properly.
I understand that before reporting my concern to the Information Commissioner’s Office (ICO) I should give you the chance to deal with it.
If, when I receive your response, I would still like to report my concern to the ICO, I will give them a copy of it to consider.
You can find guidance on your obligations under information rights legislation on the ICO’s website (www.ico.org.uk) as well as information on their regulatory powers and the action they can take.
Please send a full response within 28 calendar days. If you cannot respond within that timescale, please tell me when you will be able to respond.
thanks