Charged twice

[Emmac7]

Hello,

I have been charged twice (once the 8th april & the 13th April), what can I do?

[RoyB]

@Emmac7 

For a start tell us what you have been charged for (Broadband or streaming, and if streaming what membership(s), and how much each amount is.

My crystal ball is away getting a regun 😛

[Emmac7]

@RoyB 

I have the NOW cinema, I signed up for the 3 months of £1 on March 13th, I then got charged £1 on April the 13th and then they tried to charge £6 on the 14th, 15th & 16th (but my card declined it as I have a set amount of money in there to pay off my direct debits), and am now getting emails to say the payment hasn’t gone through when the £1 has.

[RoyB]

@Emmac7 

Ah yes, the offer of Cinema will have come with a free trial of Boost, which will have appeared on the authorisation you accepted with a tiny grey ‘Remove’, and when you didn’t remove it, will have given you the week’s free trial of Boost. Which, when you didn’t notice it was there and cancel within that week, will have turned into a paid subscription.

But attempting to charge you in this way is contrary to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Reply to Now reminding them of this.

For most people caught by this, the payment will have been collected, and it will have been a question of getting this refunded. You, however, have been smart enough not to allow the payment, so it is just a question of getting Now to agree that no such payment is due, and to stop harassing you for it.