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Anonymous User
Not applicable

‎21-02-2016 16:33 - edited ‎21-02-2016 16:44

Taking payments

I clicked 'start free 14day trial' and now I've had an email telling me that 6.99 has been taken out of my account. 'free'!! 

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4 REPLIES 4
Anonymous User
Not applicable

‎21-02-2016 19:55

Hi,
Did you cancel the free trial by clicking Cancel underneath the pass on 'My Passes' before the end of the 14 days?
If not the charges will automatically come into effect as passes auto-renew after the trial period.
Simon-J
Community Manager
Community Manager

‎24-02-2016 17:50

Hi @Anonymous User,

 

Have you had a NOW TV account with a free trial for Entertainment in the past, or has anyone in your household? - if so you'll find that you won't be eligible for a another trial and will be charged straight away.

 

Thanks

 

Simon

NOW TV Team

0
Anonymous User
Not applicable

‎25-02-2016 12:08

In response to Simon-J's comment
not that I'm aware of. and In that case now to should've made that clear, as all it took was one click on free trail for it to the charge me 6.99. not happy at all.
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Anonymous User
Not applicable

‎27-02-2016 19:14

In response to Anonymous User's comment

Hi @Anonymous User

 

Thanks for posting, sorry t see and hear this. I will need to look into your account and send you an e-mail/ Keep an eye out on your account.

 

Cheers

Ranj

NOW TV Team

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